Terms and Conditions

121 Training

By placing a booking you are deemed to have read, understood and accepted the terms and conditions outlined below

• All information is kept confidential and in line with GDPR, we may send you a friendly reminder and follow up text

• Payment in full confirms your booking, without payment your slot may be given to the next person on the waiting list and we advise you to get in touch before making a delayed payment.

• Cancellations and rebooking must be made with 48hours notice or more where possible

• Payments are made in full upon booking and are non refundable.

• Reservoir Dogs Llanishen reserves the right to change the content, timing, date,  of consultations or 121 sessions in order to provide a high-quality service or where it is necessary for reasons beyond our control.

• Reservoir Dogs accepts no responsibility for injury to you or your dog or caused to third parties by you or your dog.

• Reservoir Dogs accepts no responsibility for theft or damage to cars or property whilst training.

• All children under the age of 18 must be accompanied by an Adult

• It is the responsibility of the guardians to make sure their dogs vaccinations are up to date and complete before training.

• Dogs known to show aggression will not work off lead and a mussel will need to be worn to protect everyone involved and third parties, please disclose any aggressive behaviours to Nicola Warner before your session with complete honesty and fact where possible, behavioural assessments and mussel training sessions can be arranged if necessary. 

• Behavioural or Home Consultations are subject to a travel charge of 50p per mile for return journey if outside of the local perimeter. 

Dynamic Dog Assessment

Duration of the agreement:

The Dynamic Dog Assessment programme is a four-week programme (“assessment period”) which is deemed to commence on the date that the Zoom/Teams appointment (90 mins) is completed.

Extension to this agreement is at the sole discretion of Nicola Warner and will only be granted in the case of exceptional circumstances.

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Submission of video footage and photographic images:

After the Zoom/Teams appointment (90 mins) you will be provided with a filming guide. Providing in more detail the best way to capture your dog on film.

All video clips and photographic images must be submitted in accordance with the filming guide within 14days of the start of the zoom appointment. Failure to do so may result in the assessment not being completed within the assessment period.

Extensions to the assessment period may be granted, but this is at the discretion of Nicola Warner and may incur further charges.

 

Quality of video footage and photographic images:

It is important that the images and video footage are of a sufficient high standard for them to be easily analysed by Nicola Warner. If a piece of footage or image is not up to this standard, you will be requested to re submit it. All Re-submissions should be made as soon as possible, but in any event within 72hrs unless in exceptional circumstances eg extreme weather conditions.

WhatsApp Submissions

You are requested to use WhatsApp to submit your photographs and videos to Nicola Warner. You should use this to submit your photos once you’ve taken them to avoid sending Nicola Warner everything all at once.

Should you have any questions about the assessment process, filming, or your dog during the assessment period – please use this channel to do so. 

The client is advised that Reservoir Dogs Llanishen will only collect the personal information necessary for the completion of the assessment including preparation of the vet report and data required to carry out the proper completion of the assessment.

This includes:

• Providing you with our services.

• Providing you with information you may have requested and answering your queries.

• Providing you with information we consider may be of interest to you in relation to you or your dog specifically.

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Confidential Client Information includes:

The Dynamic Dog Practitioner/client relationship is founded on trust and, in normal circumstances, a DD Practitioner should not disclose to any third party any information about a client or their animal. This includes information given by the client, or revealed by a Veterinary Report.

The duty of confidentiality is important but it is not absolute and information can be disclosed in certain circumstances, for example where:

• the client's consent has been given

• disclosure can be justified by animal welfare concerns or the wider public interest, or

• disclosure is required by law.

In addition to the duty of confidentiality, the personal data of clients must be handled in accordance with the General Data Protection Regulation (GDPR) (note that animal data falls outside the scope of the GDPR). Under the GDPR, the disclosure of personal data without consent is permitted where it is necessary for compliance with a legal obligation, or for the purpose of a legitimate interest. Accordingly, the GDPR is not a barrier to the reporting of concerns and suspicions to the appropriate authorities.

It is understood and agreed to that the below-identified discloser of confidential information may provide certain information that is and must be kept confidential.  To ensure the protection of such information and to preserve any confidentiality necessary, it is agreed that:

The Recipient shall limit disclosure of Confidential Information within its own organisation to its directors, officers, partners, members, employees and/or independent contractors (collectively referred to as “affiliates”) having a need to know.

The Recipient and affiliates will not disclose the confidential information obtained from the discloser unless required to do so by law.

This Agreement imposes no obligation upon the Recipient with respect to any Confidential Information that was in the Recipient’s possession before receipt from the Discloser if the Confidential Information

• is or becomes a matter of public knowledge through no fault of the Recipient;

• is rightfully received by Recipient from a third party not owing a duty of confidentiality to the discloser;

•  is disclosed without a duty of confidentiality to a third party by, or with the authorisation of, Discloser; or

• is independently derived by Recipient.

This agreement states the entire agreement between the parties concerning the disclosure of Confidential Information. Any addition or modification to this Agreement must be made in writing and signed by the parties.

If any of the provisions of this Agreement are found to be unenforceable, the remainder shall be enforced as fully as possible, and the unenforceable provision(s) shall be deemed modified to the limited extent required to permit enforcement of the Agreement as a whole.

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Payments: 

All deposits are non-refundable. Any Programmes whereby an instalment plan has been agreed, must be paid for promptly on the agreed dates as set out in the engagement letter. Nicola Warner reserves the right to terminate any consultation program due to non-payment of fees.

 

Refunds: 

Upon unlikely termination of the programme, no refunds of previously made payments will be offered once programme access has been granted, irrespective of whether access by the client has been actioned. This applies whether payments are made as a lump sum or instalments.

 

Complaints Procedure: 

Complaints are an opportunity for improvement, which are embraced by Reservoir Dogs Llanishen. We take time to understand the customers unique perspective, encourage open lines of communication to resolve the issue, and ensure that the solution we have created solves the client’s problem long term and leaves them feeling listened to, valued, and appreciated.

 

Entire Agreement: 

The terms of this Agreement constitute the entire agreement between Reservoir Dogs Llanishen and You and supersede any prior or contemporaneous written, oral, or implied agreement related to the Programme. If any portion of this Agreement is unenforceable, such portion shall be severed and the remainder of this Agreement shall fully enforceable.

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Governing Law: 

The construction, interpretation, and application of the terms of this Agreement are governed by the laws of England and Wales without regard to its conflict of law rules.

 

Privacy Notice: 

Reservoir Dogs Llanishen collects and processes information about you when you engage us for services. This is essential for us to carry out the service effectively and fulfil our regulatory obligations. We use personal information collected for internal record keeping, completion of correspondence with you and implementation of services. The choice of how much information you provide is always in your control, however, certain information may be required in order for us to provide a service. We will not distribute your personal information to third parties other than referring veterinarians unless we have your permission to do so or are required to by law or regulation.

If you believe that any information of yours in our possession is incorrect, or if you wish to cease corresponding with us or for us to remove you information from our system, please contact us and we will take the necessary steps subject to legal regulation – within 28 days of receipt.